Disconnection

Disconnection of Electricity Service

FortisTCI can disconnect electricity service for the following reasons:

• At the customer's request, which must be made by submitting a Closure of Account form at a customer service location.
• For non-payment of invoice or account in arrears.
• Unauthorized use of electricity supply (illegal connection).

Once a service is disconnected, there is a charge of $50.00 for reconnection. The reconnection fee must be paid with the account balance before service is reinstated. Reconnections usually take 24 to 48 hours to complete after payment is received.

FortisTCI Disconnection of Electricity Supply Form (PDF) *